Shipping policy

Shipping Policy

Effective Date: August 07, 2026

At OXEN, we are committed to delivering your order safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing & Dispatch

  • All orders are processed and dispatched within 24–48 business hours after successful order confirmation.
  • Orders placed on Sundays, National Holidays, or State Holidays will be processed on the next working business day.
  • During sale events, festivals, or high-order volume periods, processing may take additional time.
  • Once your order has been dispatched, you will receive an Email and SMS/WhatsApp containing your shipment tracking details.

2. Delivery Timeline

Estimated delivery time after dispatch:

  • Metro Cities: 2–4 Business Days
  • Rest of India: 5–7 Business Days
  • Remote/Rural Locations: 6–10 Business Days (depending on courier serviceability)

Delivery timelines are estimates only and may vary depending on your location and courier operations.

Currently, OXEN ships only within India. International shipping is not available.

3. Shipping Charges

Prepaid Orders

✅ FREE Shipping across India on all prepaid orders.

Cash on Delivery (COD)

  • COD is available only for serviceable PIN codes.
  • A nominal COD Convenience Fee may apply and will be displayed during checkout before payment confirmation.

4. Order Tracking

After dispatch, customers will receive:

  • Tracking Number
  • Courier Partner Name
  • Tracking Link

You can monitor your shipment using the tracking link shared via Email or SMS/WhatsApp.

5. Delivery Attempts & Return to Origin (RTO)

Our courier partners will attempt delivery up to three (3) times.

If delivery cannot be completed due to:

  • Customer unavailable
  • Incorrect address
  • Incorrect phone number
  • Customer refusal
  • No response

the shipment may be returned to our warehouse (RTO).

COD Orders

If a COD order is refused or returned to us after multiple delivery attempts, OXEN reserves the right to:

  • Restrict COD on future orders.
  • Require prepaid payment for future purchases.
  • Cancel suspicious COD orders without prior notice.

Prepaid Orders

If a prepaid parcel is returned due to an incorrect address or customer unavailability, a ₹150 re-shipping fee must be paid before the order is dispatched again.

6. Address Accuracy

Customers are responsible for providing accurate:

  • Full Name
  • Complete Shipping Address
  • Landmark
  • PIN Code
  • Mobile Number
  • Email Address

OXEN shall not be responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

7. Change of Shipping Address

Shipping address changes are possible only before the order is packed or dispatched.

Once an order has been shipped, the shipping address cannot be changed.

8. Partial Shipments

In rare situations, if multiple products are ordered together, they may be shipped separately depending on stock availability.

No additional shipping charges will apply for split shipments.

9. Delivery Delays

Although we strive for timely deliveries, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe Weather
  • Natural Disasters
  • Public Holidays
  • Government Restrictions
  • Lockdowns
  • Labour Strikes
  • Courier Network Issues
  • High Order Volume
  • Force Majeure Events

OXEN shall not be liable for compensation arising from such delays.

10. Damaged or Tampered Packages

If your package appears:

  • Opened
  • Tampered
  • Damaged
  • Torn

Please do not accept the delivery.

Immediately record clear photos and videos and contact our support team within 24 hours.

Failure to report within this period may result in rejection of your claim.

11. Shipping Partners

To ensure safe and timely delivery, we work with trusted logistics partners, including:

  • Delhivery
  • Blue Dart
  • XpressBees
  • Ecom Express
  • DTDC
  • Other reputed courier partners, depending on service availability

OXEN reserves the right to select the courier partner best suited for your location.

12. Force Majeure

OXEN shall not be responsible for shipping delays caused by events beyond our reasonable control, including natural disasters, floods, pandemics, war, civil unrest, transportation disruptions, government actions, internet failures, or other unforeseen circumstances.

13. Contact Us

For any shipping-related questions or delivery assistance, please contact us:

Brand: OXEN

Website: https://oxen.co.in

Email: oxencloths@gmail.com

Customer Support:

8460866327

 

Business Hours:

Monday – Saturday
10:00 AM – 7:00 PM (IST)