Refund policy

Return, Refund & Exchange Policy

At OXEN, we are committed to delivering premium-quality menswear crafted with imported fabrics, precision stitching, and timeless design. Your satisfaction is important to us, and we strive to make every shopping experience smooth and transparent.

Please read our Return, Refund & Exchange Policy carefully before placing your order.

Return & Refund Policy

If you are not satisfied with your purchase due to size or fit, you may request a return under the following conditions:

Return requests must be submitted within 48 hours of delivery.
Products must be unused, unwashed, unworn, and returned in their original packaging with all brand tags attached.
A ₹200 handling and processing fee per item will be deducted from the refund amount.
Once the returned product is received and passes our quality inspection, the refund will be processed to your original payment method or bank account within 7 business days.

Exchange Policy

We are happy to exchange your product for a different size, subject to the following conditions:

Exchange requests must be submitted within 48 hours of delivery.
The product must be unused, unwashed, unworn, and returned with its original packaging and tags intact.
Only one exchange is allowed per order.
If the requested size is unavailable, a Credit Note will be issued, valid for 30 days from the date of issue.

How to Request a Return or Exchange

Currently, reverse pickup is not available.

To request a return or exchange:

Email OXENCLOTHS@GMAIL.COM within 48 hours of delivery.
Include the following details:
- Order Number
- Return or Exchange Request
- Required Size (for exchanges)
After approval, securely pack the product and self-ship it to the address below.

Return Address

OXEN CLOTHS

First Floor, 1090, Belajio Less Market
Opp. IFM Market, Near Sitanagar
Punagam, Surat – 395010
Gujarat, India

Note: Return shipping charges are to be borne by the customer.

Damaged, Defective or Incorrect Products

Every order undergoes strict quality inspection before dispatch.

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Mandatory Requirement

An uncut unboxing video is mandatory for all damage or wrong-product claims.

Please email the following to OXENCLOTHS@GMAIL.COM:

Uncut unboxing video
Clear photos showing the issue
Order Number

After verification, we will arrange a free replacement.

Cancellation Policy

Before Dispatch

Both Prepaid and Cash on Delivery (COD) orders can be cancelled before shipment.

To cancel your order, email OXENCLOTHS@GMAIL.COM as soon as possible.

After Dispatch

Once an order has been dispatched from our warehouse, it cannot be cancelled.

Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

Products returned after the 48-hour return window.
Products that have been worn, washed, altered, damaged, or used.
Products without original tags or packaging.
Sale, clearance, promotional, or discounted items.
Dissatisfaction with fabric feel, texture, or colour. A 10–12% colour variation may occur due to studio lighting and different screen settings.

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