Privacy policy

Privacy Policy

Effective Date: August 07, 2026

At OXEN ("OXEN", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify-powered website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing & Shipping Address
  • Payment Information (processed securely by Shopify Payments or third-party payment gateways)
  • Order History
  • IP Address
  • Device Information
  • Browser Information
  • Shopping Activity
  • Customer Support Communications

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Process payments securely
  • Provide customer support
  • Process returns and exchanges
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional emails and offers (only where permitted)

3. Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Analyze visitor traffic
  • Personalize your shopping experience

You can disable cookies through your browser settings, although some features of our website may not function properly.

4. Shopify

Our online store is powered by Shopify Inc.

Shopify collects and processes certain personal information necessary to operate our store, process payments, and provide a secure shopping experience.

To learn more about how Shopify handles your information, please visit:

https://www.shopify.com/legal/privacy

5. Payment Security

OXEN does not store your debit card number, credit card number, CVV, UPI PIN, or banking passwords.

All payments are securely processed using trusted payment gateway providers with SSL encryption.

6. Sharing of Information

We never sell or rent your personal information.

Your information may be shared only with trusted service providers, including:

  • Shopify
  • Payment Gateway Providers
  • Courier & Logistics Partners
  • IT & Website Hosting Providers
  • Government Authorities where legally required

These parties receive only the information necessary to perform their services.

7. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may send:

  • New Collection Updates
  • Exclusive Discounts
  • Product Launches
  • Promotional Offers

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of your personal data

To exercise these rights, please contact us.

10. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated Effective Date.

12. Contact Us

OXEN CLOTHS

Email: OXENCLOTHS@GMAIL.COM

Website: (Your Website URL)

Address:

First Floor, 1090, Belajio Less Market
Opp. IFM Market, Near Sitanagar
Punagam, Surat – 395010
Gujarat, India